Delivery to California
Planning an order for delivery to California? Enter your complete delivery address and ZIP code at checkout to see the shipping options available for your order. If no delivery option appears, contact our team for assistance before placing the order.
Include your apartment, suite or unit number, along with a phone number and email address. Shipping availability and charges depend on the destination, the size of the rolls and the contents of the order.
Shipping costs & timing
Review the shipping charge and order total before confirming your purchase. For large rolls, commercial quantities or time-sensitive projects, contact us to confirm shipping arrangements and an estimated dispatch date.
Processing and transit times depend on product availability and the delivery service. Any delivery estimate is an estimate rather than a guaranteed arrival date. Please confirm availability before scheduling an installation.
If tracking is provided for your shipment, use the carrier’s tracking updates to follow its progress. Contact us with your order number if you need help checking its status.
Payment & order confirmation
Available payment methods are shown at checkout. Select an available method and follow the payment instructions. Review the selected film, size, VLT shade, quantity and shipping address before submitting your order.
The checkout total shows the product charges and any shipping or tax amounts collected with the order. The currency is indicated with the prices. Keep your order number and confirmation email for reference.
If a payment is declined, check the billing details or contact your payment provider. If you are unsure whether an order went through, contact us before placing it again. Never send your full card number or security code by email.
California sales & use tax
California sales or use tax may apply to purchases delivered to the state. Applicable rates and collection requirements can depend on the delivery address and the transaction. Any tax collected by the store is shown at checkout.
For official information, see the California Department of Tax and Fee Administration’s guidance on internet sales. Contact us before placing an order if you have questions about the tax shown for your purchase.
Returns & order changes
Contact us with your order number, product details and the reason for your request before sending an item back. We will confirm the applicable return terms, the return address and the next steps for your order. Do not send returns to the business address without confirmation.
Return eligibility may depend on the product and its condition. Before ordering custom-cut or special-order film, ask us to confirm the applicable return conditions. Keep the packaging and avoid cutting or installing film that you believe is incorrect or damaged.
If a return is approved, we will explain any applicable return shipping arrangements and refund process. This information does not limit any rights you may have under applicable law.
For an address correction or cancellation request, contact us as soon as possible. Whether a change can be made depends on the order’s current processing or shipping status.
Damaged, missing or incorrect items
Check the packaging and contents when your order arrives. If there is a problem, keep the packaging, photograph the issue and contact us promptly with your order number. Include photos of the shipping label, outer packaging and affected film where relevant so we can review the issue.
If tracking shows delivery but you cannot locate the parcel, check the delivery details, building reception and nearby safe places, then contact the carrier and our team for assistance.
